At SightMate, we prioritize customer satisfaction and stand by the quality of our products. If you are not entirely satisfied with your purchase, we offer a hassle-free return and refund process in accordance with the following terms.

Return Eligibility

You may request a return if:

• The item is unused, in its original packaging, and in the same condition as received.
• The request is made within 7 days of receiving the product.
• The item received is damaged, defective, or incorrect.

Returns will not be accepted for:

• Items that have been used or altered.
• Items that have exceeded the 7-day return window.
• Items that are not purchased directly from SightMate’s official store or website.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

• If you paid via credit/debit card or bank transfer, the refund will be credited back to your original payment method within 7 business days.
• If you paid via cash on delivery (COD), you will be eligible for store credit or a bank transfer refund, subject to verification.
• Shipping fees and handling charges are non-refundable.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Email our customer support with your order details and reason for return.
2. Wait for Approval: Our team will review your request and provide return instructions.
3. Ship the Item: Once approved, return the item to our designated address. You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., wrong or defective item).
4. Receive Your Refund or Replacement: Upon receiving and inspecting the returned item, we will process your refund or send a replacement.

Exchanges

Exchanges are only available for defective or incorrect items. If you need to exchange an item, please contact us within 7 days of receiving your order.
If your requested item is unavailable, we will offer a full refund or store credit.

Late or Missing Refunds

If you haven’t received your refund yet, please:

• Check with your bank or payment provider, as processing times may vary.
• Contact us if you have not received your refund within 14 business days after approval.

We appreciate your trust in SightMate and are committed to providing you with the best shopping experience.